Refund policy
Manufacturer Return & Refund Policies
Cancel, Return & Refund Policies
The fastest and easiest way to cancel a tanning bed, tanning booth, tanning lamp, or a red light therapy system order is to reply to the instant order confirmation you received when you placed your order online. Just tell us why you need to cancel your order within 5 days of submission and you will receive a 100% refund on the order as long as we can also cancel it with the manufacturer before the shipping process has begun. There are significant expenses involved in fabricating and preparing a large tanning or red light unit so if you do decide to cancel your order after 5 days you will be charged a 25% cancellation fee. Also, once the shipping process has begun on any order (such as a Bill of Lading is created for a freight shipment or a label is created on a smaller shipment) and we cannot cancel or stop the order without incurring shipping or other cancellation fees, the customer must return or exchange the product based on the return conditions detailed in the paragraph below. Shipments rejected or returned due to damage will be replaced in an expedited manner by the manufacturer (normally within 7-10 business days). If the customer wishes to cancel the order rather than wait for the replacement shipment, it will be considered a return and the customer will pay all actual shipping costs and a 25% restocking fee. Missing deliveries, shipping damage or missing products should be reported within 24 hours.
How do I return or exchange a Tanning Bed, Tanning Booth Booth, Canopy, Replacement Parts, Tanning Lamps or a Light Therapy System?
If you are not satisfied with your tanning bed, booth, canopy purchase or if you have received the wrong product our customer service department can arrange a return authorization (RMA number) within 30 days of delivery. The product must be returned in new, unused condition in the original shipping boxes (on a pellet if a freight shipment) with all paperwork for a refund, credit, or exchange. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the actual shipping cost (both ways) will be deducted when receiving a refund or exchange in addition to a 25% cancellation and restocking fee. Please note that if you had the inside delivery and assembly service added to your order that fee is non refundable as mentioned in the documents provided to you and in the next section reviewing the service below. Additional details regarding Tanning Lamp Returns & Exchanges may be viewed here. All returns are shipped back to the manufacturer and generally take 2-3 weeks to complete the return and process a refund or credit. Actual refunds are subject to the manufacturer's policies and subject to change.
Tanning systems or tanning lamps are not guaranteed to provide any type of tanning results in a specific time due to variables such as the variety of skin types of users and insufficient voltage or power levels inside homes and buildings. In addition, replacement acrylic orders are not eligible for return. If there is a technical issue with your tanning bed, booth or canopy you agree to allow the factory to have a technician correct the issue at no cost to you under the manufacturer warranty.
Spray Tanning Equipment, Solutions, Lotions & Disposables - Return Policy
All spray tanning equipment includes a 7 day return window after delivery. The customer is responsible for shipping and handling costs (both ways) on returned items and a 25% restocking fee will be applied. All equipment returns must include an RMA number provided by the Pro Salon Store.
Because we cannot sell used items, all returns must be in new and unused condition, including original packaging (please do not use, assemble, or modify the product in any way). Due to quality control, sanitary requirements and to ensure authenticity no returns or exchanges will be provided on tanning solutions, lotions, self tanners, disinfectants, support products or disposables. Unless otherwise stated, specials, promotions or any products that are purchased using a coupon or discount code are not eligible for return or exchange.
Missing deliveries, shipping damage or missing products should be reported within 24 hours. All shipments should be sent to commercial addresses and if after delivery by the carrier, the shipment is subsequently reported to be lost or stolen, the Pro Salon Store retains sole discretion in determining the appropriate resolution.
Continuum Pedicure Chairs
If you are unsatisfied with a Continuum product, you may return the product within fifteen (15) days. However, Continuum does not accept returns on custom pedicure spas. An authorization number is required for all returns. No returns will be accepted without the return authorization number (RMA) written on the box to be returned. No refunds will be given for opened or used products. Unopened and unused items will receive credit less a twenty percent (20%) restock fee. If a returned item is not in new condition or any parts or accessories are missing, we may reduce the refund based on the condition of the merchandise. The customer is responsible for return freight charges. If a free shipping promotion was applied to the order, the actual shipping cost will be deducted from the refund.
Deco Salon Furniture
An authorization number is needed for the approved returns or exchanges. All returned items are subject to a 20% restocking fee. Refunded amount will be the original cost of the products only, less our cost of shipping the item to you and the restocking fee. All returned items are to be in its original package and condition. Used or assembled items cannot be returned. Customers are responsible for the shipping cost back to the warehouse. Returns are accepted no later than 7 days after the receipt of shipment.
Dream In Reality (DIR) Policy
New Dir Salon Furniture merchandise may be returned for a refund within 15 days of receipt. ALL Special Order Color & Materials are not refundable. Return requests MUST be approved in advance and are subject to a 35% restocking fee (if not returned in original packaging and condition, the re-stocking fee will be greater than 35%) plus shipping charges (both directions will be billed the original shipping cost). Products must be returned in their original packaging - in Like New condition. Refunds are contingent upon Dir Salon Furniture Inspection and approval. All credits will be issued to the original method of payment.
MaxiMist Return Policy
If you are unsatisfied with a MaxiMist product you have purchased directly from us, you may return the Products within fourteen (14) days of delivery. All items must be returned in original packaging and in new condition. Original shipping charges are not refundable and buyer will be responsible for all return shipping costs, brokerage or other fees and a 25% restocking fee may be applied on all returns. Unless otherwise stated, specials, promotions or any products that are purchased using an incentive or coupon code are not eligible for return or exchange. Customers that choose to exchange or return merchandise are responsible for the shipping cost of returning product and the shipping cost of replacement product. All service/repair returns must have a copy of the sales invoice, and an RMA form with a brief explanation for the return. Return postage both ways will be the responsibility of the purchaser and will not be part of any refund amount. Repairs not covered under warranty terms and will be charged a repair service fee and parts fees, based on technicians evaluation of item. No exceptions.
Pibbs Industries Return Policy
Pibbs Industries' Equipment and Products are designed and distributed for Licensed Professional use only. Any installations are to be made by a Licensed Professional Contractor or Licensed Plumber. In addition, all items that are to be affixed to a permanent structure (i.e. wall arm) must be done so by a licensed professional contractor. Proof of such installations must be supported by a copy of a Paid Invoice by the Contractor/Plumber. Failure to follow the above instructions will render any and all warranties null and void. Pibbs has a 7 day product return policy and will also not accept returns on any heavy freight items. A minimum 20% restock fee will be charged and the customer is responsible for paying shipping costs both ways. Should an item need to be returned to Pibbs, A Return Merchandise Authorization Number (RMA) MUST be obtained and be duly noted on all packages and communications.
Salon Ambience Return Policy
Salon Ambience equipment and products are designed and distributed for Licensed Professional use only. Any installations are to be made by a Licensed Professional Contractor or Licensed Plumber. In addition, all items that are to be affixed to a permanent structure (i.e. wall arm) must be done so by a licensed professional contractor. Proof of such installations must be supported by a copy of a Paid Invoice by the Contractor/Plumber. Failure to follow the above instructions will render any and all warranties null and void. Salon Ambience has a 7 day product return policy and will also not accept returns on any heavy freight items. A minimum 20% restock fee will be charged and the customer is responsible for paying shipping costs both ways. Should an item need to be returned to Salon Ambience, a Return Merchandise Authorization Number (RMA) MUST be obtained and be duly noted on all packages and communications.
TouchAmerica Return Policy
If you are not satisfied with a product, you may return it within 30 days for a refund (excluding all Freight and Restocking fee), after contacting Sun Tanning Store for a Return Merchandise Authorization (RMA) number. Shipping damage should be reported within 48 hours of delivery. Returned products must be in new condition and returned in suitable packing material to qualify for a refund. A 15% restocking fee will be charged for any returned item. Customers are responsible for freight expenses associated with returning products to TouchAmerica.
Inside Delivery and Assembly Service
The customer is responsible for ensuring the product they have purchased can fit through doors, hallways, turns or stairwells. Once the delivery is scheduled, rescheduling or missed appointments by the customer will result in a $199 abort fee due prior to service being performed. Inside Delivery and Assembly Service is Non-Refundable.
Service includes up to one flight of stairs. Additional stairs, stairwells, or special access requirements may result in additional fee's.
If you have any questions about warranties and policies please look at our FAQ page or Contact Us at info@prosalonstore.com