Shipping and Returns
SHIPPING AND RETURN POLICIES
How long does shipping from the warehouse to your front door take?
We ship all our products directly from the manufacturer instead of first routing it through our facilities to save you both time and money. Salon & Spa Equipment normally ship orders within 1-3 business days. Tanning Beds and Booths are usually made to order and normally ship within 1-2 weeks unless noted otherwise (See current COVID-19 Service Impact Update on Tanning Beds & Booths - Click Here). Either way we'll send you shipment details and a tracking number as soon as it ships. On freight shipments the carrier will schedule a delivery date with you. The Pro Salon Store works hard to ensure you always receive your purchase from the manufacturer brand new, and under full manufacturer warranty, and as quickly as possible. Additional detailed information on the most current shipping time frames can be viewed here.
What happens after a shipment leaves to manufacturer warehouse?
Orders of less than 100 lb. normally ship with Fedex or UPS Ground. Transit timeframes normally range from 2 to 7 business days depending on the location of the manufacturer and the final delivery address. Larger shipments weighing more than 150 lb. normally require shipment by LTL freight carriers. These shipments are transported and arrive on full sized 18 wheel semi trailer trucks. Transit times for tanning beds are normally 2-4 days for most East Coast destinations, 5 days for the heartland and 7-8 days to West Coast locations. The LTL freight shipping companies normally call 24 hours prior to arrival to ensure the customer is available to sign for the delivery and remove the shipment from the truck.
Special Considerations During Christmas and New Year Season
Please note that some manufacturers receive large numbers of orders in December but may also close between December 24th and January 1st so their staff may enjoy the holidays. We also cannot guarantee orders placed during this month will be delivered before Christmas. The delivery timeframe for December orders depends on the current stock of the items and the incoming number of orders for those products. If you're in a rush to receive your order in December please contact us before placing your order to receive a current estimate on the delivery timeframe.
Where do we ship our products from?
Our manufacturers ship your orders directly to you rather than routing it through our company facilities. This manufacturer direct process saves you both time and money and allows us to offer you the lowest prices.
Feel Secure with Instant Order Confirmation.
As soon as you place your order with us you will receive an order confirmation email. If you do not receive an instant confirmation, please make sure to check your junk, promotions or spam folders. Feel secure by tracking your order right to your front door with the tracking number that you will receive as soon as your order ships.
Free Shipping & No Tax Offers & Exclusions*
We offer free shipping on most orders over $49.99 during our special promotional periods but there are some products and locations that may not be eligible. These locations include Hawaii, Alaska, and the commonwealth of Puerto Rico. In addition, islands, mountains or rural areas and addresses which the manufacturer's shipping carrier considers difficult to access or remote as well as some Western and Northern states. Also, many tanning bed or booth manufacturers require all distributors of their products to collect shipping and some addresses may require a surcharge. If you feel you are in a remote or difficult to access location, please feel free to contact us to make sure. If you place an order and we find that you are in such an area we will immediately contact you with available options.
Most salon equipment or furniture must also be shipped to a commercial business address to qualify for free shipping. If your delivery address is not recognized as a commercial address you may be asked to pay a surcharge for a residential delivery. If you do not have access to a commercial address we can ship some smaller item orders to a Fedex Hold at Location when boxes do not exceed 55 lb. Please feel free to contact us with any questions or for additional details.
We are also required to collect and pay Illinois and Tennessee sales tax on all orders as well as sales tax in some states on orders of Norvell spray tanning products.
Discount Code Offers
We work very hard to provide the absolute lowest prices for all the products on our site and then enjoy going one step further to offer our customers special discount codes that delivery additional savings whenever possible. Our guaranteed low prices, free shipping and an additional discount code normally offers our customers amazing value. In very rare circumstances we may limit the use of a discount code when the order would expose our company to a loss.
What about setup and installation?
All tanning beds, booths, spray tanning booths and large salon equipment orders are shipped freight. We've arranged for the shipping companies to call you ahead of time so you'll know which date and time they will arrive. The freight shipments are delivered curbside to your home or business, and the shipment will not be brought inside for you by the driver, so you'll need to arrange for assistance to bring it inside. Most tanning beds and booths only require minimal assembly and the manufacturers do not offer "White Glove Delivery" as it normally costs $600 to $1,000 extra and it only includes bringing the shipment inside your home.
All Freight Deliveries (Includes all Free Shipping Specials)
- Home or business deliveries will need to be accessible to a full size 18 wheel semi-trailer delivery truck.
- Most carrier transit times within the Continental U.S. range from 3-8 business days.
- You will be contacted by the delivery company usually the day before to schedule a delivery window.
- Products shipped freight are delivered curbside to your home or business so you'll need a friend to help you unload and bring it inside.
- Tracking numbers will be provided whenever possible.
- A signature by the purchaser will be required upon receipt of the delivery
NOTE - If a confirmed delivery appointment is canceled by the customer on the day of delivery or if the customer is not home to receive the delivery a $100 fee is charged by the carrier to reschedule and re-deliver. This rescheduling fee will be paid for by the customer. Also note that if you are unable to schedule the delivery in a timely matter (1-2 days) after the shipping company first calls, you will also be responsible for any storage or return shipping charges the freight company may charge.
AK, HI, PR Shipping
We're sorry but at this time we can only ship to the lower 48 states given the logistics and costs involved in shipping outside the continental United States. If you live in Alaska, Hawaii or Puerto Rico you may contact us to request a special quote.
International Orders:
At this time we do not ship outside of the U.S.A.
Important Details on Receiving Freight Shipments:
1. Immediately inspect your shipment to ensure it is in good condition at arrival and the number of boxes match the quantity on the delivery receipt. If any boxes arrive damaged it is critical you follow the instructions below.
2. If any of the boxes are damaged note that damage on the delivery receipt. Also, if the number of boxes does not match the quantity on the driver's delivery receipt please make sure to note the shortage.
3. Take photographs of all sides of each box (this is very important.)
4. Refuse to accept any box that is clearly damaged and the contents do not appear to be in good condition.
5. If the boxes appear to be in good condition please remove the box and any packing materials while the truck driver is there if at all possible. Make sure not to use sharp blades to remove the packing materials.
6. If significant damage has occurred (Examples: case is dented or scratched, acrylic is cracked, 3-4 lamps are broken on a tanning bed etc.) please note the damage on the delivery receipt and then DECLINE to accept the damaged box (Do not refuse all boxes if only 1 box is damaged).
7. If only minor damaged has occurred (Example: 1 or 2 lamps have vibrated loose and broke on a tanning bed) you can note that damage on the receipt and ACCEPT the box. We will then work with the manufacturer to have replacement lamps shipped to you. If any damage has occurred that cannot be corrected with replacement parts please decline the box.
8. If the truck driver will not allow you open the boxes at the time of delivery but the boxes appear in good condition please write “Possible Concealed Damage” clearly on the delivery receipt.
9. Do not immediately throw away any of the delivery boxes. Insurance & manufacturers require photographs of all sides of the boxes and disposing of a box will also annul our ability to process a refund or a replacement if that is necessary. Please hold onto your boxes until you are fully certain no concealed damage has occurred.
10. If damage did occur please notify us immediately at (321) 392-4786 and forward all photos to info@prosalonstore.com
11. If no damage is noted on the delivery receipt the shipment will be considered "clear" and the purchase completed. Congratulations!
Freight Shipping Damage
Please understand that when signing for freight shipments you are agreeing that your items have been received in good condition. Any reported damage to items after that point is considered the responsibility of the customer. Please follow the delivery inspection instructions carefully when receiving a shipment to avoid any possible issues. Please note that if freight damage was incurred, and the customer did not decline to accept the shipment, it is the sole discretion of the Pro Salon Store to remedy the situation in the most economical means possible by sending replacement parts or a new system. Tanning bed and booth shipments rejected or returned due to damage will be replaced in an expedited manner by the manufacturer (normally within 7-10 business days). If the customer wishes to cancel the order rather than wait for the replacement shipment, it will be considered a return and the customer will pay all actual shipping costs and a 25% restocking fee.
Cancel Return & Refund Policies (See Manufacturer's Below)
The fastest and easiest way to cancel a tanning bed, tanning booth, tanning lamp, or a red light therapy system order is to reply to the instant order confirmation you received when you placed your order online. Just tell us why you need to cancel your order within 5 days and you will receive a 100% refund on the order as long as we can cancel it with the manufacturer before the shipping process has begun. There are significant expenses involved in fabricating and preparing a tanning bed or booth and if you do decide to cancel your order after 5 days you will be charged a 25% cancellation fee. Also, once the shipping process has begun on any order (such as a Bill of Lading is created for a freight shipment or a label is created on a smaller shipment) and we cannot cancel or stop the order without incurring shipping or other cancellation fees, the customer must return or exchange the product based on the return conditions below. Shipments rejected or returned due to damage will be replaced in an expedited manner by the manufacturer (normally within 7-10 business days). If the customer wishes to cancel the order rather than wait for the replacement shipment, it will be considered a return and the customer will pay all actual shipping costs and a 25% restocking fee.
How do I return or exchange a Tanning Bed, Tanning Booth Booth, Canopy, Replacement Parts, Tanning Lamps or a Light Therapy System?
Tanning systems or tanning lamps are not guaranteed to provide any type of specific tanning results due to variables such as the skin types of users and insufficient voltage or power levels inside buildings. In addition, replacement acrylic orders are not eligible for return. However, if you are not satisfied with your tanning bed, booth, or canopy purchase our customer service department can arrange a return authorization (RMA number) within fifteen days of delivery. The product must be returned in new, resale-able condition in the original shipping boxes with all the paperwork for a refund, credit, or exchange. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the actual shipping cost (both ways) will be deducted when receiving a refund or exchange in addition to a 25% cancellation and restocking fee. Additional details regarding Tanning Lamp Returns & Exchanges may be viewed here. All returns are shipped back to the manufacturer and generally take 2-3 weeks to complete the return and process a refund or credit. Actual refunds are subject to the manufacturer's policies and subject to change.
COLOR & APPEARANCE DISCLAIMER
All tanning beds and accessories purchased are represented on our site in as best a color scheme/description as possible, based on information relayed to us by the manufacturer.
PLEASE NOTE: The tanning beds and booth manufacturers reserve the right to make reasonable adjustments or substitutions at their discretion for refinements that improve the quality, appearance and performance of the product.
Spray Tanning Equipment, Solutions, Lotions & Disposables - Return Policy
All spray tanning equipment includes a 7 day return window after delivery. The customer is responsible for shipping and handling costs (both ways) on returned items and a 25% restocking fee will be applied. All equipment returns must include an RMA number provided by the Pro Salon Store.
Because we cannot sell used items, all returns must be in new and unused condition, including original packaging (please do not use, assemble, or modify the product in any way). Due to quality control, sanitary requirements and to ensure authenticity no returns or exchanges will be provided on tanning solutions, lotions, self tanners, disinfectants, support products or disposables. Unless otherwise stated, specials, promotions or any products that are purchased using a coupon or discount code are not eligible for return or exchange.
Missing deliveries, shipping damage or missing products should be reported within 24 hours. All shipments should be sent to commercial addresses and if after delivery by the carrier, the shipment is subsequently reported to be lost or stolen, the Pro Salon Store retains sole discretion in determining the appropriate resolution.
If you are unsatisfied with a Continuum product, you may return the product within fifteen (15) days. However, Continuum does not accept returns on custom pedicure spas. An authorization number is required for all returns. No returns will be accepted without the return authorization number (RMA) written on the box to be returned. No refunds will be given for opened or used products. Unopened and unused items will receive credit less a twenty percent (20%) restock fee. If a returned item is not in new condition or any parts or accessories are missing, we may reduce the refund based on the condition of the merchandise. The customer is responsible for return freight charges. If a free shipping promotion was applied to the order, the actual shipping cost will be deducted from the refund.
An authorization number is needed for the approved returns or exchanges. All returned items are subject to a 20% restocking fee. Refunded amount will be the original cost of the products only, less our cost of shipping the item to you and the restocking fee. All returned items are to be in its original package and condition. Used or assembled items cannot be returned. Customers are responsible for the shipping cost back to the warehouse. Returns are accepted no later than 7 days after the receipt of shipment.
New Dir Salon Furniture merchandise may be returned for a refund within 15 days of receipt. ALL Special Order Color & Materials are not refundable. Return requests MUST be approved in advance and are subject to a 35% restocking fee (if not returned in original packaging and condition, the re-stocking fee will be greater than 35%) plus shipping charges (both directions will be billed the original shipping cost). Products must be returned in their original packaging - in Like New condition. Refunds are contingent upon Dir Salon Furniture Inspection and approval. All credits will be issued to the original method of payment.
Pibbs Industries' Equipment and Products are designed and distributed for Licensed Professional use only. Any installations are to be made by a Licensed Professional Contractor or Licensed Plumber. In addition, all items that are to be affixed to a permanent structure (i.e. wall arm) must be done so by a licensed professional contractor. Proof of such installations must be supported by a copy of a Paid Invoice by the Contractor/Plumber. Failure to follow the above instructions will render any and all warranties null and void. Pibbs has a 7 day product return policy and will also not accept returns on any heavy freight items. A minimum 20% restock fee will be charged and the customer is responsible for paying shipping costs both ways. All returned items must be in new unused condition and in original packaging. Should an item need to be returned to Pibbs, a Return Merchandise Authorization Number (RMA) MUST be obtained and be duly noted on all packages and communications.
Salon Ambience Return Policy
Salon Ambience equipment and products are designed and distributed for Licensed Professional use only. Any installations are to be made by a Licensed Professional Contractor or Licensed Plumber. In addition, all items that are to be affixed to a permanent structure (i.e. wall arm) must be done so by a licensed professional contractor. Proof of such installations must be supported by a copy of a Paid Invoice by the Contractor/Plumber. Failure to follow the above instructions will render any and all warranties null and void. Salon Ambience has a 7 day product return policy and will also not accept returns on any heavy freight items. A minimum 20% restock fee will be charged and the customer is responsible for paying shipping costs both ways. Should an item need to be returned to Salon Ambience, a Return Merchandise Authorization Number (RMA) MUST be obtained and be duly noted on all packages and communications.
If you are not satisfied with a product, you may return it within 30 days for a refund (excluding all Freight and Restocking fee), after contacting Sun Tanning Store for a Return Merchandise Authorization (RMA) number. Shipping damage should be reported within 48 hours of delivery. Returned products must be in new condition and returned in suitable packing material to qualify for a refund. A 15% restocking fee will be charged for any returned item. Customers are responsible for freight expenses associated with returning products to TouchAmerica.
Inside Delivery and Assembly Service
The customer is responsible for ensuring the product they have purchased can fit through doors, hallways, turns or stairwells. Once the delivery is scheduled, rescheduling or missed appointments by the customer will result in a $199 abort fee due prior to service being performed. Inside Delivery and Assembly Service is Non-Refundable.
Service includes up to one flight of stairs. Additional stairs, stairwells, or special access requirements may result in additional fee's.
If you have any questions about warranties and policies please look at our FAQ page or Contact Us at info@prosalonstore.com