Norvell Shipping, Returns and Missing Item Policy

Norvell offers a 30 day return policy. After 30 days a 15% restocking fee applies (up to a maximum of 90 days). Customer is responsible for shipping and handling costs both ways on returned items unless the product was damaged during shipment and returned in accordance with the return policy paragraph above. 

Because we cannot sell used items, all returns must be in new and unused condition, including original packaging (please do not use, assemble, or modify the product in any way). No returns on any used goods or tanning solutions. Unless otherwise stated, specials, promotions or any products that are purchased using an incentive or coupon code are not eligible for return or exchange.

Any missing items in a shipment should be reported within 14 days of the shipment delivery date. All Fedex Ground and UPS Ground shipments should be made to a commercial business address. If the customer ships an order to a residential address and the shipment is lost, misplaced or stolen after Fedex/UPS delivers, the customer will bear responsibility for the loss.